Cancellation Policy

1. Conclusion and duration

A contract is formed when the offer is confirmed (in writing, by email or via Viber/WhatsApp) and runs for the agreed period: one month, 3, 6 or 12 months, depending on the package.

2. Cancellation by the advertiser

• Rentals may be cancelled at the latest 15 days before the next billing period; cancellation takes effect at the end of the current period.
• Fees for a period already started and paid are not refunded, as the position was reserved and displayed.
• Send cancellations to info@samoruke.me stating the company name and package.

3. Consumer right of withdrawal (14 days)

If you purchase as a natural person acting as a consumer, you may withdraw within 14 days of conclusion without giving reasons, under Directive 2011/83/EU and Montenegrin consumer protection rules.

If you expressly request the advert to start before that period ends, any refund is reduced in proportion to the service already provided. Where the service has been fully performed at your express request and with your acknowledgement that you thereby lose the right of withdrawal, that right ends.

The 14-day right of withdrawal does not apply to legal entities and businesses.

4. Termination by us

• We may terminate immediately if advertiser content breaches the law, third-party rights or the Acceptable Use Rules.
• For non-payment we may suspend publication after a reminder and an 8-day grace period.
• If we terminate for reasons not attributable to the advertiser, we refund the proportionate fee for the unused period.

5. Package changes and pauses

Upgrades are possible at any time with the difference invoiced. Downgrades apply from the next billing period. Pausing is not a right but may be granted exceptionally with written confirmation.

6. Refunds

Approved refunds are paid to the account used for payment within 14 days of approval. Bank charges are borne by the party whose error caused the refund.

7. Complaints

Complaints about advertising services go to info@samoruke.me within 15 days of the cause arising. We reply within 15 days of receipt.